FAQ’s

Sale items are generally non-refundable unless there is a fault on our part. For a sale item to be eligible for return, it must be defective or damaged upon arrival. You will need to provide proof of the defect or damage, and contact us within 24 hours of receiving the item to initiate the return process.

Refunds are calculated based on the item's condition upon return. If the item is returned partially used or damaged, the refund amount may be adjusted accordingly. Our team will assess the returned item and determine the appropriate refund amount based on its condition and any applicable restocking fees.

Once an order is placed, it is processed immediately to ensure prompt delivery. As a result, we are unable to modify or cancel orders once they have been confirmed. If you need to make changes to your order, please contact us as soon as possible, and we will do our best to assist you before the order is shipped.

We use advanced encryption technologies and secure payment gateways to protect your financial information during transactions. Our website is equipped with SSL (Secure Socket Layer) encryption to ensure that your data is transmitted securely. Additionally, we comply with industry standards for data protection to safeguard your personal information.

If you encounter a dispute regarding your order or transaction, please contact our customer service team at info@anamahmedstore.com or +92 370 5228 665. Provide detailed information about the issue, including your order number and any relevant documentation. Our team will review the dispute and work with you to resolve the issue in a fair and timely manner.

Certain items may have specific restrictions for returns or exchanges. For example, items that are marked as final sale or custom-made may not be eligible for return or exchange. Additionally, items that have been used, washed, or are missing original tags and packaging are generally not eligible for return. Please review the product description and our return policy for detailed information on eligible items.

To update your preferences for marketing communications and data usage, you can manage your subscription settings directly through your account on our website or by contacting us at info@anamahmedstore.com. If you wish to opt-out of specific types of communication or update how your data is used, please let us know, and we will adjust your preferences accordingly.